Privacy Policy

Last updated: 15 September 2026

This Privacy Policy explains how Frankie Salon Group Pty Ltd (“Frankie Salon”, “we”, “us”), ABN 94 616 256 789, ACN 616 256 789, handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

Frankie Salon Group Pty Ltd (“Frankie Salon”, “we”, “us”), ABN 94 616 256 789, ACN 616 256 789.

We operate two Melbourne salons:

• Richmond — Unit 4/9 Dyer St, Richmond VIC 3121 · 03 9939 1600
• South Yarra — 3 Powell St, South Yarra VIC 3141 · 03 9191 5997

Email: info@frankiesalon.com.au
Website: https://frankie.salon/

What we collect

We may collect:

• Name, phone, email, and booking details
• Hair history and service notes (so we can look after your hair safely)
• Appointment, deposit, and payment details (including a card on file via our booking system)
• Messages you send us (email, phone, social, review platforms)
• Website and advertising data such as cookies, device/browser type, pages visited, and ad clicks (via tools like Google Analytics / Google Ads, where used)

We do not usually need sensitive information. If you tell us about health conditions that affect a service (for example allergies or scalp issues), we only use that to deliver the service safely.

How we collect it

• When you book online (Timely), by phone, in salon, or by email
• When you buy a gift card
• When you visit frankie.salon or click our ads
• When you leave a review or message us on social platforms
• From you in consultation (hair history)

How we use it

We use personal information to:

• Book, confirm, remind, and complete appointments
• Take deposits and apply our booking terms (including cancellation / no-show fees)
• Provide colour and salon services tailored to your hair
• Answer questions and follow up after a visit
• Send service or booking messages (and marketing only where allowed — you can opt out)
• Improve the website, ads, and guest experience
• Meet legal, accounting, and safety obligations

Who we share it with

We only share what is needed, with:

• Our booking platform (Timely) and payment providers (card-on-file / deposits)
• Website, analytics, and advertising partners (for example Google) where those tools are used
• Review or messaging tools we use to manage guest feedback
• Professional advisers (bookkeeper, accountant) and authorities if the law requires it

We do not sell your personal information.

Some providers may store data outside Australia. Where that happens, we take reasonable steps to keep it protected.

Cookies and ads

frankie.salon may use cookies and similar tools to run the site, remember preferences, measure visits, and (where used) show relevant ads. You can control cookies in your browser. Turning some cookies off may affect site features.

Storage and security

We keep information only as long as we need it for bookings, hair records, legal, and accounting purposes, then delete or de-identify it where practical. We use reasonable security measures, but no online or salon system is completely risk-free.

Your choices

You can:

• Ask for access to, or correction of, the personal information we hold
• Ask us to update or remove marketing contact details
• Request deletion where we are not required to keep the record

Contact info@frankiesalon.com.au or call the salon you visit.

Children

Our salons are adult colour spaces with limited room for extra guests. We do not knowingly collect personal information from children through the website for marketing.

Complaints

If you have a privacy concern, email info@frankiesalon.com.au. We will try to resolve it promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner: https://www.oaic.gov.au

Changes

We may update this policy. The “Last updated” date at the top will change when we do. The current version will always be at https://frankie.salon/privacy-policy/

Related: Booking with Frankie · Service list · FAQ