Booking with Frankie

Last updated: 15 September 2026

We tell you everything — no secrets. This page is how we book, how we look after your hair, and what we ask of you in return.

These terms are between you and Frankie Salon Group Pty Ltd (“Frankie Salon”, “we”, “us”), ABN 94 616 256 789, ACN 616 256 789.

1. Honest colour consults

We will tell you the honest truth about your hair — what we can do, how many visits it may take, and when we should not bleach. Please share as much of your hair history as you remember. The more we know, the better the result.

2. Knowing what to book

If you are a new client and you are unsure what to book, please call first:

• Richmond: 03 9939 1600
• South Yarra: 03 9191 5997

Online bookings: https://bookings.gettimely.com/frankiesalon/bb/book

If you want a big change, a call helps us set enough time. Please come to your appointment alone — our salons do not have space for friends, family, children, prams, or pets.

3. Bleach and colour reality

We use bleach when it is the right way to get the colour you want. Used well, it is a professional tool. Left too long, it can damage hair. Your colourist will plan lift, tone, and timing at consultation.

All colour fades. Wash frequency, products, swimming, and sun all play a part. Ongoing visits keep the result looking intentional.

For scalp-bleach clients, a root revisit around six weeks (or the timing we recommend) gives us space to work without banding or extra damage.

4. Hair insurance

We often recommend an in-salon repair treatment (for example K18 or a bond/repair service) when lightening. Think of it as insurance for the hair. We will always explain why before we add it.

5. Looking after colour at home

A good mask with your shampoo, fewer washes, and the right toner/purple or blue care (if needed) will help your colour last. Ask us what to take home.

6. Deposits and card on file

Appointments are in high demand. To hold a time we require a card on file and/or a deposit through our booking system.

By saving a card, you authorise Frankie Salon Group Pty Ltd (“Frankie Salon”) to charge that card for cancellation, late-cancellation, no-show, or late-arrival fees under these terms — for this booking and future bookings on your profile (online, phone, or in salon).

If you cancel with more than 48 hours’ notice and want a deposit refunded, call or email so we can process it. Otherwise the deposit may sit as credit on your account.

7. Cancellations and late arrivals

Please give at least 48 hours’ notice to reschedule or cancel. That lets us offer the time to someone waiting.

If you cancel inside 48 hours, do not contact us, or do not attend, we may charge 50% of the appointment value to the card on file or keep the deposit. This also applies to short-notice illness. We will try to fill the time; overheads still apply when we cannot.

Please arrive 10 minutes early. If you are more than 10 minutes late, we may need to reschedule, and the 50% late-cancellation fee may apply. Check travel time and add a 15-minute buffer for traffic.

8. Pricing

The service list is a guide. Final price can change if extra time, product, or services are needed. Your stylist will talk you through price before they proceed.

9. Sustainable salon fee

We work with Sustainable Salons so chemical waste is recycled and disposed of properly. A $3 fee per guest appears on your invoice. Learn more at sustainablesalons.org

10. Gift cards

Custom gift cards: personal message, no expiry.
Buy a gift card

Thank you

This is a lot of information on purpose — so you know what to expect from us, and what we need from you.

Lots of love,
The Frankie Family

Related: Privacy Policy · Service list · FAQ